Product care &installation guide
Every RTP product is engineered around a specific mechanism.
This guide ensures you get the protection it was designed to deliver.
Heel Pad XC attaches under your insole. This only works if your shoe's insole is removable. Placing the pad on top is not a workaround — it will shift during play and shock absorption will fail. If your insole is glued in, this product is not compatible with your shoe.
If the pad is slightly large, trim the edges with scissors. Do not fold or bend the Sorbothane material.
Wipe clean with a dry cloth. No washing required.
Sorbothane is self-maintaining under normal use.
If adhesion weakens, press firmly after each session to reactivate.
Remove the Heel Pad first before washing.
Re-attach once the shoe is completely dry.
Do not machine wash, soak, or expose to heat.
Grip pads reach full performance after 2–3 uses as they conform to your insole surface. Slight movement on the first wear is normal.
Polyurethane grip pads are heat-sensitive. Hot water and tumble drying are the primary cause of grip failure and peeling. Cold wash + air dry preserves grip across dozens of washes.
Air dry flat or hang in a shaded, ventilated area.
No tumble drying — even on a low-heat setting.
Fully dry before storing to prevent odor buildup.
Visible peeling or lifting of grip pads.
Foot slides inside shoe despite correct orientation.
Elastic compression reduced around the arch.
Start at the standard bottom position. Move 1–2 string intersections higher for more dampening, or toward center for more ball-contact feedback. Experiment during practice.
The dampener can be lost during play. Loose strings or a direct ball hit on the dampener can knock it out of position. We recommend checking that it is still seated after each session.
No washing needed. Wipe with a dry cloth.
Inspect the shell for cracks periodically.
Store away from direct heat — not in a car on hot days.
Original V3 — Higher durometer. Preserves the "pop" sound. Best for familiar feedback.
Ultrasoft V3 — Softer core, broader frequency absorption. Best for arm injury recovery.
Both versions install identically.
Higher tackiness retention throughout play.
Soft feel without a gooey sensation.
Best for high-perspiration players or humid environments.
Longer-lasting tackiness than standard tacky grips.
Grip feels slick or less responsive.
Visible wear, thinning, or discoloration.
Tackiness noticeably reduced.
Sweat saturation causing slippage mid-match.
Store in original packaging in a cool, dry place.
Avoid direct sunlight or heat. PU stiffens when stored warm.
Keep away from chemical solvents.
Optimal shelf life: 12–18 months unopened.
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